Return Policy – 90 Days

Last updated: 22/10/2025

At Cattasaurus Australia, your satisfaction (and your cat’s happiness!) means everything to us.
If you’re not completely satisfied with your purchase, we’re here to help.

🕒 90-Day Return Window

You have 90 days from the date of delivery to return an item for a refund or exchange.

To be eligible for a return, your item must:


  • Be unused and in the same condition you received it

  • Be in its original packaging

  • Include the receipt or proof of purchase

💰 Refunds

Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days.

🔄 Exchanges

Need a different size, color, or product? No problem!
If the item is in stock, we’ll ship your replacement as soon as we receive your return.

🚚 Return Shipping


  • Customers are responsible for return shipping costs (unless the item is defective or damaged).

  • If your item arrived faulty or incorrect, contact us and we’ll cover the return postage.

🐱 Non-Returnable Items

For hygiene and safety reasons, certain items such as used beds, toys, or grooming products cannot be returned unless they are defective.

📩 Contact Us

To start a return or ask a question, please contact our team:
📧 Email: cattasaurusau@gmail.com

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Privacy Policy

Last updated: 12/09/2025

1. Introduction

Welcome to Cattasaurus Australia
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

When you shop with us, create an account, or contact us, we may collect:


  • Full name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment details (processed securely through third-party payment providers)

b. Non-Personal Information

We may also collect non-identifying data such as:


  • Browser type and version

  • Device information

  • IP address

  • Cookies and usage data (for analytics and site performance)

3. How We Use Your Information

We use your information to:


  • Process and deliver your orders

  • Communicate with you about your purchase or account

  • Improve our website, products, and customer experience

  • Send marketing emails (only if you opt in)

  • Comply with legal obligations

4. Cookies and Tracking

Our website uses cookies to improve user experience, remember your preferences, and analyse site traffic.

You can choose to disable cookies in your browser settings, but some parts of our site may not function properly without them.

5. Data Storage and Security

We store your personal information securely and take reasonable steps to protect it from loss, misuse, or unauthorised access.

All payment transactions are encrypted and processed through trusted, PCI-compliant payment gateways.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share necessary information with trusted third parties to complete your order or run our business, including:


  • Payment processors (e.g. PayPal, Stripe)

  • Shipping and delivery partners

  • Website hosting and analytics providers

All third parties are required to handle your data securely and in compliance with privacy laws.

7. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:


  • Access and correct your personal information

  • Request deletion of your personal data

  • Opt out of marketing communications

You can contact us at any time to exercise these rights.

8. Third-Party Links

Our website may contain links to third-party sites.

We are not responsible for the privacy practices or content of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date above.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

📧 Email: cattasaurusau@gmail.com

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